CRBRA/Sandler TrainingName: CRBRA/Sandler TrainingDate: April 26, 2017Time: 8:30 AM - 10:00 AM EDTRegistration: Register NowEvent Description:Customer Service: Are you maximizing your inside Business Development efforts?
This session is for you if you’re concerned that your frontline people are giving away free information to people who are just “shopping around”, they struggle to ask the right questions to get to the heart of the customer’s needs, or you’ve ever cringed while listening to what your inside people say to customers on the phone.
Using proven Sandler techniques, participants will leave with an understanding of how to differentiate themselves from the competition & the attitudes, behaviors, & techniques needed to implement a winning customer care strategy.
Participants will leave with:
- An understanding of how to differentiate themselves from the competitions with a winning customer care strategy
- Tools to build their inside people’s confidence when it comes to difficult conversations & customer conversations
- Tools to increase their inside people’s awareness about sales opportunities & referrals
See Course Descriptions