• CRBRA/Sandler Training

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    Name: CRBRA/Sandler Training
    Date: April 26, 2017
    Time: 8:30 AM - 10:00 AM EDT
    Registration: Register Now
    Event Description:
    Customer Service: Are you maximizing your inside Business Development efforts?

    This session is for you if you’re concerned that your frontline people are giving away free information to people who are just “shopping around”, they struggle to ask the right questions to get to the heart of the customer’s needs, or you’ve ever cringed while listening to what your inside people say to customers on the phone.
    Using proven Sandler techniques, participants will leave with an understanding of how to differentiate themselves from the competition & the attitudes, behaviors, & techniques needed to implement a winning customer care strategy.
    Participants will leave with:
    • An understanding of how to differentiate themselves from the competitions with a winning customer care strategy
    • Tools to build their inside people’s confidence when it comes to difficult conversations & customer conversations
    • Tools to increase their inside people’s awareness about sales opportunities & referrals


    See Course Descriptions
     
    Location:
    CRBRA Office
    36 British American Blvd.
    Latham, NY
    Date/Time Information:
    Wednesday April 26th
    8:30-10:00am
    Contact Information:
    DeeDee Enides
    Fees/Admission:
    Member Fee $20
    Non Member Fee $30
    Please RSVP on line or  to deedee@crbra.com
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